If you need support...

Non-technical questions

Questions related to licensing, payments and refunds, various policies, etc. -- please choose from the following:

• Read Ordering and licensing FAQ
• Live chat (web-based online chat system)
• Use our Helpdesk System
• E-mail (sales@eldos.com) (HelpDesk is recommended)
• Web form on EldoS Corporation site (HelpDesk is recommended)

Technical support

Questions related to software installation, activation and usage -- please take a look at our support policy describing available options in detail. We recommend to follow these steps for fastest problem resolution:

1. Please use Site Search first.
2. Look in the knowledgebase. It contains wealth of information about our products, how-to's, tutorials, and whitepapers.
3. Forums are useful tool for support questions and product discussions. All questions are answered by EldoS staff. Forums are the preferred way to ask "How do I..." questions.
4. If the previous steps were not enough, please use our Helpdesk System. Our technical specialists will solve you problem in the shortest time.

Product support options

Select the necessary product below to see support options for this product:

• SecureBlackbox®
• BizCrypto™
• Solid File System ™(SolFS™)
• Callback File System ™
• CallbackDisk ™
• CallbackFilter™
• RawDisk ™
• MsgConnect™